Reference

Your Rights and Our Legal Commitments

At apk kakrp, our legal terms exist to protect your account, your transaction data, and your rights as someone who engages with our platform where local law permits.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredAccount data protectedClear dispute processUpdated policy versioning
apk kakrp Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about our terms, a data access request, or a dispute tied to a transaction processed through OVO or GoPay, our support team is reachable around the clock. For account-related legal queries coming from Jakarta and Surabaya, our live chat agents handle policy questions directly without routing you to a separate department. Formal written requests for data deletion or account record exports are processed within five business days.

Team online

Live Chat

Available 24 hours a day, seven days a week. Raise a policy question, request a transaction record from DANA or QRIS, or flag a terms concern directly with a support agent in real time.

Email Support

Send formal data requests, account deletion instructions, or written dispute notices to our legal inbox. We acknowledge within 24 hours and resolve within five business days where law requires.

Account Dashboard

Log into your account and navigate to Settings → Legal & Privacy to download your personal data export, review the active terms version, or submit a cookie preference update without contacting support.

HOW WE HANDLE THIS

Data Handling, Security and Account Transparency

Every policy commitment below reflects how apk kakrp actually operates your account data day to day — not aspirational language.

Data Retention

We keep your account data — including login history, DANA and OVO deposit records, and session logs — for twelve months from your last active session, then securely delete it unless law requires longer retention.

Cookie Policy

We use session cookies for account authentication and analytics cookies to measure page performance. You can adjust your cookie preferences at any time through the Settings → Legal & Privacy panel inside your account dashboard.

Account Security

Your account password is hashed and never stored in plain text. Two-step verification is available under Security Settings and we strongly encourage you to activate it, particularly if you transact via GoPay or QRIS regularly.

Transaction Records

Every GoPay, OVO, DANA and QRIS deposit generates a reference ID logged to your account history. You can export a full transaction statement in CSV format from the Account → History section at any point.

Who to Contact

For data correction, deletion requests, or to exercise your right to access under applicable Indonesian data protection standards, contact our legal team via the email channel listed on this page — not via social media.

Requesting Changes

To update personal details tied to your account — name, registered email, or linked payment method such as OVO or DANA — submit a verified request through live chat with your account ID and a copy of your identity document.

Frequently Asked Legal Questions

The questions below reflect what account holders ask most often about their legal rights, data handling, and how our terms apply to transactions made via local payment methods including DANA, OVO, GoPay and QRIS.

Yes. We collect the data you provide at registration — name, email, payment method details — plus session and transaction logs. This data is used solely to operate your account, process payments via DANA or OVO, and resolve disputes. We do not sell your data to third parties.

Your account is subject to the jurisdiction specified in our full terms document, and your access to features depends on local law. If a conflict arises between our terms and applicable Indonesian consumer rules, the provision more protective of your rights applies to your account.

We retain all deposit and withdrawal records — including DANA reference IDs, QRIS transaction codes, and GoPay confirmation numbers — for a minimum of twelve months. You can request a full export of your payment history at any time from the Account → History section.

You can submit a deletion request via email or live chat with your account ID attached. We process deletion within five business days unless retention is required by applicable law. Pending transaction records tied to OVO or GoPay may be retained until the retention period expires.

Contact our live chat team 24/7 with your account ID and a valid identity document. Our agents can update your registered name, email address, or linked payment method such as DANA or OVO. Changes to sensitive fields are logged and confirmed to your registered email.

We use session cookies for login authentication and analytics cookies to understand page usage. You can review and update your cookie preferences at any time under Settings → Legal & Privacy inside your account. Disabling analytics cookies does not affect your ability to log in or transact.

Contact live chat immediately — available 24 hours — and our team will lock your account pending verification. We recommend activating two-step verification under Security Settings. Any GoPay, OVO or QRIS transactions flagged as unauthorised are escalated to our payments security team within two hours.