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How apk kakrp Handles Your Personal Data

Your privacy matters at every step of your account journey with apk kakrp — from the moment you register through every deposit you make via DANA, OVO, GoPay…

Encrypted Account DataDANA, OVO, GoPay & QRIS Transaction PrivacyData Retention PolicyYour Right to Request Deletion24/7 Privacy Support
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apk kakrp How apk kakrp Handles Your Personal Data
CONTACT OUR TEAM

Reach Us About Your Privacy Concerns

Our privacy support desk is staffed around the clock — 24 hours a day, seven days a week — so you can raise a data request or correction at any time. Whether you're in Jakarta or anywhere else across Indonesia, our team responds to privacy enquiries within 24 hours of receipt. Use any of the three channels below to get in touch with the right person quickly.

Team online

Live Chat

Connect with our privacy desk directly through the live chat widget inside your account dashboard. Available 24 hours a day, responses typically arrive within two minutes during normal operating hours.

Email Privacy Desk

Send your data access, correction or deletion request to our dedicated privacy email address. We acknowledge every email within four business hours and resolve standard requests within 14 calendar days.

In-Account Request Form

Log into your apk kakrp account, navigate to Settings, then select Privacy & Data. Submit a structured request form there and track its status in real time without needing to contact support separately.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every layer of your account — from login credentials to payment records tied to DANA, OVO, GoPay and QRIS — is protected by AES-256 encryption at rest and TLS 1.3 in transit.

AES-256 Data Encryption

All personal data stored on our servers — including your name, contact details and payment references from DANA and OVO transactions — is encrypted using AES-256 so it cannot be read if intercepted.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage or disable non-essential cookies through the Cookie Settings panel in your account.

Account Security Layers

Two-factor authentication is available on every apk kakrp account. We send a one-time code to your registered phone number each time a new device attempts to log in, blocking unauthorised access before it reaches your data.

Data Retention Schedule

Active account records are kept for as long as your account remains open. After account closure, we retain data for 36 months to satisfy audit obligations, then purge it completely from our systems on a scheduled basis.

Your Right to Request Changes

You can request a correction to any inaccurate personal detail or ask us to delete your data entirely. Submit the request through Settings > Privacy & Data or via our privacy email desk; we act on it within 14 days.

Who to Contact for Privacy Issues

Our dedicated Data Privacy Officer handles all formal privacy enquiries. Reach them through the in-account form, live chat or our privacy email address. Response times for formal data requests are capped at 14 calendar days by our internal policy.

Your Privacy Policy Questions, Clearly Answered

The questions below reflect what account holders in Indonesia actually ask us about data privacy, cookie use, payment record storage and their rights under our policy. If your question is not covered here, use the live chat or in-account form to reach our privacy desk directly — we respond within 24 hours.

We collect your name, email address, phone number, date of birth and the device identifiers your browser or app sends. When you deposit via DANA, OVO, GoPay or QRIS, we also store the transaction reference number to reconcile your account balance.

We store transaction reference numbers and timestamps for audit purposes, but we never store your full DANA wallet PIN or OVO account credentials. Payment authentication happens directly through each provider's secure gateway, not through our servers.

Yes. Log into your account, go to Settings, then Privacy & Data, and submit a data access request. We compile a full export of your stored personal data and deliver it to your registered email address within 14 calendar days of receiving the request.

Submit a deletion request through the Privacy & Data section in your account settings or email our privacy desk. We process deletion within 14 days. Note that some records may be retained for the mandatory 36-month post-closure audit period where local law requires it.

We use essential session cookies to keep you logged in and optional analytics cookies to improve page performance. You can turn off non-essential cookies at any time through the Cookie Settings panel — this will not affect your ability to deposit or withdraw.

We do not sell your data. We share limited data only with payment processors such as the DANA, OVO, GoPay and QRIS networks to complete transactions, and with our fraud-detection partner solely to protect your account from unauthorised activity.

Our Data Privacy Officer handles all formal privacy matters. Reach them via the in-account Privacy & Data form or through the privacy email address listed in your account settings. Formal complaints receive a written response within 14 calendar days of submission.

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